Cancellation and Refund Policy

Last Updated: July 24, 2024

At Jatin Cosmetics, we strive to provide our customers with high-quality products and a satisfying shopping experience. This Cancellation and Refund Policy outlines the terms under which you can cancel your order and request a refund.

1. Cancellation Policy

  • Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer service team at [[email protected]] or call us at [+91 90345 15823]. Please provide your order number and details to process your cancellation request.
  • After 24 Hours: If your order has already been processed or shipped, it cannot be canceled. In this case, you may initiate a return once you receive the product.

2. Refund Policy

  • Eligibility for Refunds: To be eligible for a refund, you must return the product within 30 days of receipt. The product must be unused, unopened, and in its original packaging.
  • Non-Refundable Items: Certain items are non-refundable, including:
    • Gift cards
    • Downloadable software products
    • Products marked as final sale
  • Initiating a Refund: To initiate a refund, please contact our customer service team at [[email protected]] with your order number and the reason for the return. We will provide you with instructions on how to return the product.
  •  

3. Return Process

  • Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
  • Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
  •  

4. Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]].

5. Changes to This Policy

  • We may update this Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date. We encourage you to review this policy periodically for any updates.

6. Contact Us

  • If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at: Jatin Cosmetics
    Email: [email protected]
    Phone: +91 90345 15823
Scroll to Top